Minimum 1+ year experience as Team Leader for inbound and outbound process.
Job Location : Thane.
Job Description for Team Leader role:
· Manage a large and diverse team of Executive’s working towards pre-defined targets
· Manage a large and diverse team of CSAs working towards pre-defined targets
· Responsible for maintaining discipline and absenteeism of team on the floor
· Responsible for staff retention within the team
· Ensure prompt and accurate service and achievement of targets
· To identify training / coaching needs of the team members and provide the same to the Manager.
· To assist new members of the team by updating knowledge & bridge process gaps
· Be directly responsible towards fostering the development of team by motivating them
· To ensure team achieve productivity and quality roster adherence
· Accountable for smooth flow of operations
· Coordination between Managers and Team Members