•  Location:

    Mumbai / Navi Mumbai / Thane, India

  •  Salary:

    2.00 - 5.00 Lakh / Year

  •  Experience:

    1 - 2 Year

  •  Posted by:

    about 3 months ago

Company Profile

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Team Leader

at Selections as Fulltime

Job Description

Minimum 1+ year experience as Team Leader for inbound and outbound process.

Job Location : Thane.


Job Description for Team Leader role:

 

·         Manage a large and diverse team of Executive’s working towards pre-defined targets 

·         Manage a large and diverse team of CSAs working towards pre-defined targets 

·         Responsible for maintaining discipline and absenteeism of team on the floor

·         Responsible for staff retention within the team

·         Ensure prompt and accurate service and achievement of targets

·         To identify training / coaching needs of the team members and provide the same to the Manager.

·         To assist new members of the team by updating knowledge & bridge process gaps

·         Be directly responsible towards fostering the development of team by motivating them

·         To ensure team achieve productivity and quality roster adherence

·         Accountable for smooth flow of operations

·         Coordination between Managers and Team Members

Key Skills

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