Job Description

• To ensure the smooth arrival and departure of guests, proper handling of luggage and follow-up on guest request.
• Provide accurate information to guests in a courteous manner; fill all reasonable guests request and requirements; anticipates guests needs.
• Take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow up. Properly handle incoming and outgoing mail packages and faxes.
• Know what activities are available in the city; i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
• Recite all hotel services, hours of operation, key personnel, hotel policies, etc.
• Keep the Senior Management well informed of any guest’s problems or complaints, and action taken.
• Maintain the Travel Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front office and lobby.
• Assist in the reconciliation of charges originating from the Travel Desk (i.e., limousines, car rentals, flowers, tours).
• Work closely with the Valet Parking staff to ensure smooth handling of guests and patron vehicles.
• Work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and/ or special requests.

Key Skills

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