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To ensure the smooth
arrival and departure of guests, proper handling of luggage and follow-up on
guest request.
Provide accurate
information to guests in a courteous manner; fill all reasonable guests request
and requirements; anticipates guests needs.
Take messages for
in-house or arriving guests in accordance with procedures, with an emphasis on
accuracy and proper follow up. Properly handle incoming and outgoing mail
packages and faxes.
Know what activities
are available in the city; i.e. theatre, the arts, special exhibits, concerts,
shows, sports, leisure activities, sightseeing tours, etc. and to establish
close contacts with people in these areas to provide information, ticketing,
reservations, etc. for guests.
Recite all hotel
services, hours of operation, key personnel, hotel policies, etc.
Keep the Senior
Management well informed of any guest’s problems or complaints, and action
taken.
Maintain the Travel
Desk and storage areas in an orderly manner; direct bell and door staff in the
maintenance of the front office and lobby.
Assist in the
reconciliation of charges originating from the Travel Desk (i.e., limousines,
car rentals, flowers, tours).
Work closely with the
Valet Parking staff to ensure smooth handling of guests and patron vehicles.
Work closely with the
bell attendants to ensure smooth handling of guest luggage, message delivery
and/ or special requests.