Leonia Holistic Destination is India’s first and the world’s finest themed destination near the city of Hyderabad, India. Established with the concept of providing a unique and a fully integrated leisure experience, Leonia comprises of 4 hotels and villa resorts of 462 keys, a 300,000 Sq Ft International convention and sporting facility with a capacity of over 6000 guests, over 50 indoor and outdoor banqueting venues, an award winning 100,000 Sq Ft Wellness Spa and Medi Centre offering over 200 experiences, over 50 unique outdoor soft adventure experiences, 10 restaurants, bars and night clubs, 3 International standard theatres for movie experience and conventions.
Leonia shall soon launch another upper upscale hotel of 1000 rooms and Asia’s largest water park. An experience like no other, Leonia leaves the ordinary behind.
Manage and monitor activities of all employees in the Front
Office department making sure they adhere to the standards of excellence and to
the guidelines set in the employee handbook, hotel policies and procedures,
coaching, training and correcting where needed.
Maintain a professional and high quality service oriented
environment at all times.
Act as manager on duty for the hotel in the absence of the Front
Office Manager dealing with complaints, problem solving, disturbances, special
requests and any other issues that may arise.
Manage the night shift in the department ensuring all employees
perform the tasks assigned to them and coordinate Front Office activities with
Must actively participate in the decision making process on
guest relocation for nights when over capacity, execute accordingly and ensure
a smooth relocation process. This effort must be coordinated with the Front
Office Manager and/or Manager on Duty prior to shift start.
Ensure the accurate completion of the daily night audit in a
timely fashion. Must be able to perform the full night audit if needed.
Assist the Front Office Manager in implementing and enforcing
financial controls throughout the department, helping with control of operating
expenses, scheduling and purchasing.
Work closely with the Housekeeping Department, Engineering,
Security and Food & Beverage to improve guest services and foster cross
Be aware and able to enforce all fire-life-safety procedures.
Remain current in all updates with regards to new procedures and training.
Ensure staff is fully trained in emergency procedures. This position is a
member of the hotels emergency response team. Participate as key member of
emergency response team
Ensuring daily work is completed i.e. supervisingshift closings,
processing accounting transactions etc.
Report any suspicious persons, activities and/or hazardous
conditions to the Security department and/or the Front Office Manager.