•  Location:

    Gurgaon, India

  •  Salary:

    6.00 - 9.00 Lakh / Year

  •  Experience:

    8 - 13 Year

  •  Posted by:

    about 3 years ago

Company Profile

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Concentrix is a recognized leader in providing innovative services and technology to accelerate high-value interactions at every stage of your customer’s lifecycle. We start every client relationship by asking one key question: What is your customer strategy? Armed with the answer to this question, we partner with our clients to realize their strategies by providing solutions that maximize the value of every customer interaction, while driving revenue and reducing cost. Your brand is as important to us as it is to you.

Deputy Manager

Job Description

  • Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
  • Establish & Manage Relationships / Engagement with the Clients.
  • Oversee the team – organizes resources, sets  goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities
  • Responsible for following agreed governance model, escalation & communication plan
  • To ensure team members achieve agreed standards in relation to their job assignments.
  •  To ensure training of new staff on the corporate policy rules to be adhered to
  • To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
  • To monitor and document work schedule of staff and absences.
  • Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
  • Take weekly and monthly calls with clients to understand the expectations from the teams and provide updates.
  • Ensure that all audit related issues are brought to a close
  • Identify and drive continuous improvements and initiatives in process
  • Coach & mentor Team lead so that they are able to manage their teams better
  • Hire leads and managers, conduct training & induction, maintain employee & client satisfaction scores, conduct performance Appraisals and attrition management
  • To ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams.
  • To be the Key contact for all problems and queries with specific business assigned.
  • Take on special projects as per business need
Others
  • Managing & measuring work
  • Ability to handle pressure
  • Sound knowledge of finance and accounting skills
  • Problem solving, analytical and data entry mastery
  • Excellent verbal and written communications skills
  • Strong external and management reporting

Key Skills

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