•  Location:

    Mumbai / Navi Mumbai / Thane, India

  •  Salary:

    1.00 - 2.00 Lakh / Year

  •  Experience:

    1 - 3 Year

  •  Posted by:

    about 4 years ago

Company Profile

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Established in India around 2 decades back, we are one of the leading manufacturers of large-sized high end diamonds. Partners of Kapu Gems - right from inception has a vibrant, optimistic and constructive thought process with heaps of valuable experience in the industry. Their foresightedness can be gauged from their unique business model where continuous innovation and refinement is practiced.

We are globally renowned for selling substantial number diamonds through website and excellent standards of manufacturing with detailed grading. We are tantamount with the finest quality of diamonds symbolizing exclusivity, uniqueness and superior craftsmanship.

BPO Employee

at Kapugems as Fulltime

Job Description

  • Determines requirements by working with customers
  • Answers inquiries by clarifying desired information, researching, locating, and providing information
  • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems
  • Fulfills requests by clarifying desired information, completing transactions, forwarding requests
  • Sells additional services by recognizing opportunities to up sell accounts, explaining new features
  • Maintains call center database by entering information
  • Keeps equipment operational by following established procedures, reporting malfunctions
  • Updates job knowledge by participating in educational opportunities
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments

Key Skills

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